Support
Datacentre Operations

Today, we deliver these services take clients through an assessment exercise design with business requirements that results in view of IT resources. These are optimized using cloud computing, virtualization, legacy modernization which delivers resources on lower costs depending on the size of their data center and assets involved.

Server Management

  • Monitoring and reporting - covers all operational parameters done onsite or remotely with tools that provide utilization, performance and availability reports
  • Administration and troubleshooting of servers/ services - includes all aspects of relevant ITIL processes
  • Install/ upgrade/ patching of servers - covering a broad range of operating systems includes full system backup after an initial installation
  • Server security & hardening - highly customized capabilities, updated as threats evolve to ensure that critical resources have up-to-date patches and are able to defend against known vulnerabilities
  • Backup, recovery and job scheduling - this includes full, incremental or cumulative approaches covering clients, servers and storage units

Network Management

  • Network Monitoring and Reporting - goes beyond 24x7 monitoring to include proactive problem identification and resolution of a enterprise IT environment, historical trend information and up-to-date performance snapshots
  • Administration and troubleshooting of devices & services - Automated procedures and analytics identify and fix potential problems before performance is affected
  • Install/ upgrade/ patching of devices - including all associated administrative services such as adds, moves and changes
  • Network security and hardening - approaches include the use of the latest standard IPS/IDS devices to monitor all network end points
  • Configuration and backup management - including service restoration, image maintenance and rollbacks

Storage Management

All listed capabilities support a range of deployment models including RAID, SAN, Virtualization and cloud.

  • Storage monitoring and reporting - covers all operational parameters done onsite or remotely with tools that provide utilization, performance and availability of all storage resources
  • Administration and troubleshooting - includes automated operations and analytics based on thresholds and triggered events
  • Install/ upgrade/ patching - including all associated administrative services such as adds, moves and changes
  • Security & hardening - covers the removal of vulnerable and unnecessary services, patching security holes, and securing access controls
  • Configuration and backup management - including cloud based and reduplication approaches